support ticket

English

Noun

support ticket (plural support tickets)

1. (computing) A computerized request for assistance with a particular issue.
   • 2007, Pedro Sostre, Jennifer LeClaire, Web Analytics for Dummies, Wiley, page 187:

     Take the number of visitors who submitted a support ticket and divide that by the number of visitors who started the support ticket submission process.

   • 2022 October 7, Cristina Alexander, “Overwatch 2 text chat bug can make nonrefundable skin purchases”, in Digital Trends‎^[1]:

     They said they got a response on the support ticket, but weren’t issued any refunds.

Synonyms

• (computerized request for assistance): trouble ticket